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Returns Policy

At Crafyte, your satisfaction is our priority — but due to the nature of our products, we follow a strict no-return policy, with limited exceptions outlined below.

🚫 No Returns Policy

As our products fall under the drinkware and personal use category, we do not accept returns for reasons such as change of mind, incorrect selection, or general dissatisfaction. This is to ensure the hygiene and safety of all our items.

✅ Accepted Exceptions — Damaged or Defective Items

We only accept return or replacement requests if:

• The item you received is damaged during transit
• The product has a clear manufacturing defect

To be eligible for a replacement, customers must follow these steps:

📦 Required Evidence for Replacement

1. Unboxing Video is mandatory — from opening the package to showing the damaged product clearly.
2. Include photos of the product showing visible damage or defects.
3. Submit both the video and images within 48 hours of receiving the order.

Without this evidence, we will not be able to process your request, as it helps us verify the issue and take up the matter with our shipping partners or production team.

📧 Dispute Resolution & Contact

If your item meets the above criteria, please contact us at:

support@crafyte.com
Include your order number, a brief explanation of the issue, and attach the required video and images.

Our support team will review your request and get back to you as quickly as possible with the next steps.

Shipping

At Crafyte, we take pride in delivering high-quality everyday essentials right to your doorstep—quickly and reliably. Please read our shipping policy to understand how we process and deliver your orders within the United States.

📦 Order Processing Time

• All orders are processed and dispatched within 3 to 5 business days (Monday to Friday, excluding U.S. federal holidays).
• Once shipped, you will receive an email with tracking information to monitor the status of your delivery.

🚚 Delivery Time

• Our standard delivery timeframe is 5 to 10 business days from the date of dispatch.
• Delivery times may vary depending on your exact location within the U.S.

🌎 Shipping Coverage

• We currently ship only within the United States.
• We do not support international shipping at this time.

💰 Shipping Charges

• Shipping fees (if any) are calculated at checkout based on your location and order size.
• We may offer free shipping promotions for qualifying orders — keep an eye on our offers page for the latest deals!

🔁 Delays & Exceptions

While we strive to meet all estimated delivery timelines, occasional delays may occur due to:

• Carrier issues
• Severe weather conditions
• National holidays or unforeseen logistics disruptions

If you experience a significant delay or have not received your order within the expected delivery window, please reach out to us at support@crafyte.com and we’ll be happy to help.