Return & Replacement Policy
At Crafyte, your satisfaction is our priority — but due to the nature of our products, we follow a strict no-return policy, with limited exceptions outlined below.
🚫 No Returns Policy
As our products fall under the drinkware and personal use category, we do not accept returns for reasons such as change of mind, incorrect selection, or general dissatisfaction. This is to ensure the hygiene and safety of all our items.
✅ Accepted Exceptions — Damaged or Defective Items
We only accept return or replacement requests if:
-
The item you received is damaged during transit
-
The product has a clear manufacturing defect
To be eligible for a replacement, customers must follow these steps:
📦 Required Evidence for Replacement
-
Unboxing Video is mandatory — from opening the package to showing the damaged product clearly.
-
Include photos of the product showing visible damage or defects.
-
Submit both the video and images within 48 hours of receiving the order.
Without this evidence, we will not be able to process your request, as it helps us verify the issue and take up the matter with our shipping partners or production team.
📧 Dispute Resolution & Contact
If your item meets the above criteria, please contact us at:
support@crafyte.com
Include your order number, a brief explanation of the issue, and attach the required video and images.
Our support team will review your request and get back to you as quickly as possible with the next steps.
Thank you for understanding and supporting our quality and safety standards.
Crafyte — Trusted Everyday Essentials. Delivered Right.
